Orcom Solutions

ORCOM is the leading provider of outsourced customer care and billing for North American utilities. Faced with the challenge of helping utilities maintain profitability despite rocky times --deregulation, M&A activities, a slow economy, and collapse of ENRON--ORCOM redesigned its service offerings to provide a full range of outsourced customer care, billing and BPM services so that utilities could greatly improve customer satisfaction while lowering operational costs.